Privacy Policy

LUNE · lune-beauty.co

This Privacy Policy explains how Novo Stores Group Limited collects, uses and protects your personal data when you shop with us at lune-beauty.co. We are committed to handling your information with care and in compliance with the UK GDPR and the Data Protection Act 2018.

Who We Are

The data controller is Novo Stores Group Limited, a company incorporated in Hong Kong. For any privacy-related questions, please contact us at hello@lune-beauty.co.

What Data We Collect

When you place an order or create an account, we collect:

  • Name, email address, billing and delivery address
  • Payment information (processed securely by our payment provider — we do not store card details)
  • Order history and purchase preferences
  • Device and browsing data (IP address, browser type, pages visited) via cookies
  • Any information you provide when contacting us

Legal Basis for Processing

We process your data to fulfil your order (contractual necessity), to comply with legal obligations, and — where you have opted in — to send you marketing communications (legitimate interest / consent).

How We Use Your Data

Your data is used to process and deliver your orders, send order and dispatch confirmations, respond to customer service enquiries, prevent fraud and improve our website, and — if you have subscribed — send you product updates and offers. You may unsubscribe at any time.

Who We Share Your Data With

We share your data only where necessary:

  • Shopify Inc. — our ecommerce platform (data processed under their DPA)
  • Shipping carriers — name and address to fulfil delivery
  • Payment processors — to authorise and complete payments
  • Email marketing providers — where you have subscribed

We do not sell or rent your personal data to third parties.

International Transfers

Novo Stores Group Limited is based in Hong Kong. Where your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your information.

Data Retention

We retain order data for 7 years to comply with tax and legal obligations. Marketing data is held until you unsubscribe. You may request deletion of your account and non-essential data at any time.

Your Rights

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict processing; request data portability; and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any right, contact us at hello@lune-beauty.co. We will respond within 30 days.

Cookies

We use essential cookies to operate the store and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings at any time.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. Last updated: May 2026.