Terms of Service

LUNE · lune-beauty.co

These Terms of Service govern your use of lune-beauty.co and any purchase you make through it. By placing an order you agree to these terms in full.

About Us

Novo Stores Group Limited is a company incorporated in Hong Kong. We operate the LUNE brand and lune-beauty.co. For any enquiries, contact us at hello@lune-beauty.co.

Products

All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes; minor variations in colour or packaging may occur. All descriptions are accurate to the best of our knowledge.

Pricing

Prices are shown in GBP and include VAT where applicable. We reserve the right to change prices without notice. The price shown at checkout is the price you pay — we will honour that price even if we adjust it afterwards.

Orders & Payment

By submitting an order you are making an offer to purchase. We reserve the right to decline any order, for example in cases of pricing errors, suspected fraud, or stock unavailability. You will receive an order confirmation email once payment is accepted. Payment is processed securely through our payment provider.

Shipping & Delivery

Delivery timescales and costs are set out in our Shipping Policy. Estimated delivery times are not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

Returns & Refunds

Our returns process is set out in our Returns & Refunds Policy. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these terms.

Intellectual Property

All content on lune-beauty.co — including text, images, logos, and design — is owned by or licensed to Novo Stores Group Limited. You may not reproduce, distribute, or use any content without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Novo Stores Group Limited shall not be liable for any indirect, incidental, or consequential loss arising from use of our products or website. Our liability for any claim shall not exceed the amount paid for the relevant order.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. Continued use of the site after changes constitutes acceptance. Last updated: May 2026.